Klekktic
Customer Experience & Operations Coordinator
Company: Klekktic
Location: Dubai, AL Quoz UAE
Work Type: Full Time, in person
About the Role
Klekktic is looking for a proactive and customer-focused Customer Experience & Operations Coordinator to manage post-sales customer support and ensure a smooth delivery experience from order confirmation to final handover. This role sits at the center of customer service, logistics, sales, and production, with a strong focus on customer satisfaction, delivery coordination, and continuous improvement through data and feedback.
Customer Service & Post-Sales Support
Act as the main point of contact for customers after purchase
Handle inquiries, updates, and issue resolution in a timely and professional manner
Ensure a high standard of customer experience throughout the post-sales journey
Delivery & Logistics Coordination
Manage delivery timelines and communicate clearly with customers
Plan and optimize driver routes to ensure efficient and on-time deliveries
Coordinate closely with drivers, logistics partners, and internal teams
Cross-Team Coordination
Work closely with the production team to align on product readiness and timelines
Coordinate with the sales team to ensure smooth handovers and accurate order details
Proactively flag risks or delays and manage customer expectations
Customer Satisfaction & Analytics
Lead customer satisfaction surveys and feedback collection
Analyze customer data, delivery performance, and service metrics
Identify trends, pain points, and opportunities to improve the customer experience
Ensure customer happiness is tracked, measured, and optimized continuously
Strong organizational and communication skills
Comfortable working with data, surveys, and basic analytics
Ability to juggle multiple stakeholders while keeping the customer first
Nice to Have
Familiarity with CRM or customer support tools
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