End User Support Senior Specialist

JOB TITLE

End User Support Senior Specialist

MAF Global Solutions

Global Solutions UAE

Role Summary

The Senior End User Support Specialist provides high-quality, customer-focused IT support for employees across the organization. This role is responsible for resolving technical issues, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.

ROLE PROFILE

Lead and Manage the VIP incident and requests.

Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.

Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).

Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.

Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.

Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.

Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.

Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.

Requirements

Bachelor’s degree in computer science/ computer information system

Handling of VIP employees

Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.

Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.

Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical

What We Offer

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!

Work in a friendly environment, where everyone shares positive vibes and excited about our future.

Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.