Front Desk Agent

Job Description

Summary

As a Front Desk Agent, you will be the first point of contact for guests visiting a hotel or office. You will handle check-ins, check-outs, reservations, and provide exceptional customer service to all guests.

Job Responsibility

Greet and welcome guests in a friendly and professional manner

Handle all guest check-ins and check-outs efficiently

Answer phone calls, emails, and inquiries promptly and courteously

Handle reservations and cancellations

Provide information about hotel/office facilities, services, and local attractions

Resolve guest complaints in a timely and efficient manner

Maintain a clean and tidy front desk area

Candidate Requirements

Proven work experience as a Front Desk Agent or similar role

Excellent communication and interpersonal skills

Proficient in MS Office and booking/reservation systems

Customer-oriented and able to handle difficult situations with patience

Multitasking and time-management skills

High school diploma; degree in Hospitality or relevant field is a plus

Skills

service skills, communication skills, multitasking abilities, organizational skills, attention to detail, problem-solving skills, ability to work under pressure, knowledge of hospitality industry.