Personal Banking Advisor

Job Description

Responsibilities

The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standard.

Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenue

Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.

Identify new to bank personal banking customers and refer leads to other segments in the Ban

Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical

Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendment

Ensure proper documentation, correctness & completeness of all applications/form Accept, Evaluate & send for processing all after sales transaction (AST) To be vigilant at all times and perform their duties with due care and ensure that all activities are in compliance with the Bank Policy and Procedure.

Education & Skills

Proven experience as a personal banker; experience in sales or customer service is a plus, Knowledge of personal banking practices and regulations Familiarity with banking software; excellent use of MS Office Ability to work diligently to meet targets

Excellent communication and negotiation s kills

Customer-oriented approach to handling problems BSc/BA in Finance, Accounting or similar field preferred

What We Offer You

Competitive salary package

Market-leading incentives (Only for incentives based roles) Strong emphasis on work/life balance

Generous annual leave entitlement and Private Healthcare

World-class Learning & Development platform and career development

Preferential banking facilities for employees