Receptionist | Emirati Talent

Role Purpose

Serve as the primary point of contact for visitors and callers on the Floor assigned, ensuring a professional, welcoming, and well-organized front office experience. The role is responsible for the smooth day-to-day operations of the floor, supporting meetings and events, and maintaining high service standards. This customer-facing position requires strong organizational skills, professionalism, and the ability to respond effectively to operational needs and emergency situations while optimizing office operations.

Key Responsibilities & Accountabilities

Reception & Customer Experience

Maintain a professional and presentable reception, front, and back office areas at all times in line with Majid Al Futtaim standards.

Welcome, register, and assist visitors and guests, ensuring they are directed to the appropriate stakeholders.

Manage incoming calls, route them accurately, record messages, and ensure timely follow-ups.

Act as the main point of contact for all visitor, caller, and general inquiries on the 3rd floor.

Office & Floor Management

Oversee and maintain office assets including furniture, plants, equipment, and electronics.

Monitor cleanliness, maintenance, and overall office standards, escalating concerns to the relevant teams or line manager.

Provide ad-hoc operational support across all three floors as required.

Support floor-related initiatives such as onboarding new joiners and assisting long-term agents.

Meetings & Events Coordination

Manage and maintain Senior Management meeting calendars with accuracy and efficiency.

Coordinate meeting room bookings to ensure optimal space utilization.

Work closely with Office Assistants to ensure meeting rooms are consistently clean, organized, and ready for use.

Provide logistical and operational support for internal programs and events, including VIP and Board meetings, workshops, internal celebrations, and employee engagement activities.

Administrative & Operational Support

Deliver clerical, administrative, and project-based support, including:

Travel coordination and scheduling

Meeting and corporate event arrangements

Handling information requests

Preparing reports, documentation, and correspondence

Managing personal expense claims

Liaising with stakeholders across multiple management levels

Manage incoming and outgoing mail and courier services.

Perform additional administrative duties as assigned by the Line Manager.

Facilities, Inventory & Vendor Management

Ensure service delivery standards are met, including pest control, AC servicing, deep cleaning, and general facilities upkeep.

Manage inventory for pantry supplies, stationery, meeting rooms, and kitchen consumables across the Hub and Office.

Track usage and raise timely purchase requests to prevent stock shortages.

Maintain accurate asset records for furniture, equipment, and electronics across office, mall, and warehouse locations.

Raise and track purchase orders, monitor expenses, and ensure compliance with approved budgets.

People & Compliance

Supervise the daily activities of the administrative team, including Office Assistants.

Ensure compliance with Majid Al Futtaim’s Code of Conduct, departmental guidelines, and People and Organization policies.

Consistently role-model and promote Majid Al Futtaim values in all interactions and responsibilities.