Technical Support Specialist

Technical Support Specialist

Full-Time

Remote (MENA Region)

We are a trusted recruitment partner supporting telecommunications companies in delivering reliable and high-quality technical services. On behalf of a confidential Telecommunications Company, we are seeking a customer-focused Technical Support Specialist to provide technical assistance and ensure a smooth user experience for clients across the MENA region.

This is a full-time remote role, open to candidates based across the MENA region.

About the Role

As a Technical Support Specialist, you will be responsible for providing first- and second-level technical support, troubleshooting system and network-related issues, and assisting customers with technical inquiries. You will work closely with internal technical teams to ensure timely resolution and high customer satisfaction.

Key Responsibilities

Provide technical support to customers via ticketing systems, email, chat, or phone

Troubleshoot hardware, software, and network-related issues

Escalate complex technical problems to higher-level support teams when needed

Document issues, solutions, and procedures clearly and accurately

Monitor and follow up on open tickets to ensure timely resolution

Support system configuration, setup, and basic maintenance tasks

Ensure compliance with service level agreements (SLAs)

Deliver a professional and customer-focused support experience

Requirements

Bachelor’s degree in Information Technology, Telecommunications, or a related field (or equivalent experience)

Proven experience in a Technical Support, IT Support, or Help Desk role

Basic understanding of networking concepts and telecommunications systems

Experience working with ticketing and support tools

Strong problem-solving and communication skills

Ability to work independently in a remote environment

Fluency in English is required; additional languages are a plus

What We Offer

Fully remote work within the MENA region

Opportunity to work with a reputable telecommunications company

Supportive and collaborative technical team

Competitive compensation package based on experience