Retail Sales & Administrative Assistant

The Retail Sales & Administrative Assistant is responsible for supporting both boutique retail operations and administrative functions to ensure seamless client experience and efficient internal processes. This role requires a high level of professionalism, strong organizational capabilities, and a solid understanding of luxury service standards. The position serves as a key link between the retail floor, management, suppliers, and internal departments.

Main Responsibilities

Retail Sales and Client Service

Provide a refined and professional client experience, ensuring all customers receive attentive, personalized service aligned with luxury brand standards.

Support the achievement of sales objectives through strong product knowledge, effective selling techniques, and client engagement.

Manage fitting room operations and ensure clients receive timely and courteous assistance.

Build and maintain client relationships, including maintaining a client database and supporting VIP client initiatives.

Maintain store presentation and ensure merchandise displays meet corporate visual standards.

Process sales transactions, returns, exchanges, and maintain accurate client and sales records.

Stay informed on new collections, product features, and industry trends to enhance client interactions.

Assist with store events, including product launches, promotional activities, and client appointments.

Administrative & Operational Support

Serve as the primary point of contact for daily communication with vendors, suppliers, partners, and internal departments.

Coordinate administrative tasks including attendance tracking, meeting scheduling, and general office support.

Maintain ZOHO Inventory, including imports, goods receiving, stock updates, reconciliation, and order tracking in Shopify.

Oversee accurate preparation, packaging, dispatch, and tracking of client deliveries.

Coordinate with courier partners to ensure timely delivery and resolve shipment issues.

Support financial processes including invoicing, purchase orders, petty cash, and corporate card tracking.

Perform data entry and digital updates, including website maintenance and online order fulfillment.

Assist with procurement activities and occasional photoshoots, including basic photography and editing.

Perform additional duties as assigned by Management.

Support influencer communication and social media posting as required.

Perform additional duties as assigned by Management

Qualifications & Skills

Minimum 3 years of experience in luxury retail, premium customer service, or a similar client-facing environment.

Must have strong clientele or client database

Strong administrative and organizational skills with a high level of accuracy and attention to detail.

Proficiency in inventory and order tracking systems (ZOHO and Shopify preferred) and basic financial documentation.

Excellent verbal and written communication skills with a professional and polished demeanor.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.